We are aware of issues with payments not being added to Mobix meters. Mobix tell us they’re working to fix the issue as soon as possible.

Please contact us if your top-up has not been added.

More Information:

We have been informed that the third-party metering system used to process LOKA Energy PAYG top-ups at your property is currently experiencing technical difficulties. This means there may be a delay between making a top-up payment and the credit appearing on your meter.

If your top-up does not appear on your meter straight away, please allow additional time for it to be processed. Delayed payments should still be applied to your meter, so there is no need to contact us solely to report that a payment is pending. Where possible, we recommend topping up before the credit on your meter becomes very low.

However, if a delayed top-up is affecting, or places you at immediate risk of losing your heating or hot water supply, please call us as soon as possible on 0800 160 1635 so that we can assist you.