Loka is the not-for-profit heat operator for Greenwich Peninsula

We supply heating and hot water to residents and businesses at cost - no profit, no margin, just heat done properly.

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Knowledge Hub

Loka provides heating and hot water to homes and businesses across Greenwich Peninsula, with a focus on reliability, fairness and transparency. We’re committed to making the service clear, straightforward and dependable for residents.

“Very helpful. Excellent customer service! They listened to my query and went above and beyond to help. Thank you”
“Good and prompt service with experienced engineers”
“Very friendly, understanding and efficient. Quick to respond which I am very grateful for due to being vulnerable. Updates on progress was very much needed and appreciated.”

Our customer charter

  • We will work with your heat supplier to deliver reliable heat sustainably and keep your heat available at all times.

  • We’ll respond to you quickly, treat you with respect, keep our promises, and make it easy for you to contact us.

  • We will send you accurate bills on time, explained in plain English, and provide multiple payment options.

  • We’ll use our expert knowledge to respond to questions quickly and with care. We’ll handle complaints and fix any problems within the agreed time.

  • We’ll give extra help to customers who need it. If someone is having trouble paying their bill, we’ll work with them to find a solution and only turn off their heat as a last resort.