A different kind of energy company

Help Centre

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In the event of a problem

In the unlikely event that you should experience any problems with your energy service we recommend you start by following these steps:

  1. Check that your property has electrical power

  2. Check that your controls are set correctly

  3. Check for further guidance in your Homeowner Manual

  4. Check with the concierge that there isn’t a problem with the Loka network.

In most circumstances if there is a problem we will know about it before you do. Whenever possible we will send an email to all registered email addresses letting you know that there is a problem and what we are doing to fix it.

Call us

Customer Services team

0800 160 1635