Online Portal

We have now got a fully functioning customer portal developed specifically for Loka customers.


The customer portal will allow you to:

  • Make a top up online - at anytime you like, day or night

  • Review and pay your bills at a time that suits you

  • Set up a direct debit to make your payments

  • Check your consumption and track the heat energy you are using

We will continue to develop this online platform and add additional features in the coming months, if you have any feedback on the portal please send us an email at


How do I access my online Loka account?

Click on the Your Account tab in the top right-hand side of the screen


If you have not signed up for an online account:

Click on the create account button on the left hand side of the screen.

Enter your address and follow the prompts to sign up for your account. If we already have an account set up and active for your property, you may receive an error if you try and create another account. If you see an error, you can email our team on or call us on 0800 160 1635 between 9am to 5pm Monday to Friday and we can assist you.

Please note that this portal can register both a landlord and a tenant on the same property so don’t worry about duplicating. Our team will process and approve new accounts within 48 hours.


How do I log in to my Loka Account?

If you have already signed up for an online Loka account you can log in on the right hand side of the webpage using the email address that you entered when you originally created your account.

If you have forgotten your password, click the forgotten password tab and you will be sent an email to reset your password. Please note – for your security, none of the Loka team have access to any of your passwords, the only way to request a change is via the automated reset service.

NewsBill Pearce